Faq

General Questions

Are you offering in-store pickup?
Yes! Visit our in-store pickup page here for more information on how to order online and pick up in store.
What are the store hours?

Store Hours and Locations can be viewed at our Store Locations Page

Mon-Fri: 12PM - 6PM(PST)
Sat: 12PM - 6PM(PST)
Sun: CLOSED

Will customer service be available by phone?
Yes, our customer service team is available. Please email or call us at (562)-947-7856.
When is Customer Service available?
We are currently available from Monday through Saturday 12pm - 6pm PST.

Order Questions

What is my order status?

If you logged in or created an account during checkout, you can look up your order here

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information.

How do I track my order?

If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.

If you don’t have an account with us or have not received an order confirmation email please contact support@gotprotein.com with your order number, billing last name, and email address or zip code.

What payment methods do you accept?
We accept all major credit cards. Visa, Mastercard, American Express & Discover
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Shipping Questions

When will my order ship?
All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 2pm (PST) will be processed same day; any orders placed after 2pm (PST) will be processed on the following business day. Orders placed Friday after 2pm (PST) will ship the following Monday.
Has my order shipped?

If you logged in or created an account during checkout, you can look up your order and view your shipment status here

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information.

Do you ship outside of the USA?
Unfortunately, we do not offer international shipping at this time.
Do you ship to PO Boxes or APO/FPO addresses?
We take every step to ensure your purchase arrives in a timely fashion. To accomplish that, we can only accept physical addresses (no PO boxes or APO/FPO addresses.)
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive.
Can I change my shipping address?
Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Account Questions

Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Forgot Password?
These things happen. Visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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Customer Support
(562)-947-7867
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