Return Policy

Our Guarantee to You

At GotProtein, we stand behind the quality of our products and want every purchase to be a positive experience. We will try our best to make things right if you are not satisfied.

We will accept returns and exchanges of non-opened items if:

• Non-open items are returned within 14 days of customer receipt.
• If you discover an item was damaged during transit, we will accept the item for return or exchange with proof of purchase.

Customer Returns on Non opened items

All accepted returns will assess a $10.99 restocking fee, and the customer is responsible for the return shipping cost.

Customer Exchanges on Non opened items

All accepted exchanges will receive a restocking fee of $10.99, and the customer is responsible for the return shipping cost.

Customer Cancellations

All canceled orders that have shipped will assess a $10.99 restocking fee, and the customer is responsible for the return shipping cost.

All Returns and exchanges must be received unopened and undamaged.

If the returned item is received, opened, or damaged, we will not be able to give you a refund or exchange.

If your returned, exchanged, or canceled order gets lost and we do not receive it, we will not give you a refund.

Please Call (562)-947-7856 or email us at support@gotprotein.com with your order number to obtain a return authorization.

We cannot accept any items for return or exchange without proof of purchase.

Non-Returnable Items

Items that have been opened or used cannot be returned or refunded.